Policies
PAYMENT INFO
Payment is due at time of service. Tanner And Pooch Mobile Dog Grooming accepts cash or checks. Returned checks will incur a fee of $35, plus any fee my bank may charge. No further service will be provided until fee is paid.
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CANCELLATION POLICY/NO SHOW/TRIP FEE
If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to contact us 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of $50, which must be paid before scheduling another appointment.
Tanner And Pooch Mobile Dog Grooming will send a courtesy text to remind you of your appointment.
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APPOINTMENT TIMES
An appointment time is an ‘estimated time of arrival’. Arrival time will be within a 1-2 hour window. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. Tanner And Pooch Mobile Dog Grooming will call if we are running early or late on an estimated arrival window.
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LATCH KEY SERVICE
Tanner And Pooch Mobile Dog Grooming offers a ‘latch key service’. Client provides a key to keep on file, a garage code, or another form of access to the home, Tanner And Pooch Mobile Dog Grooming will come by at your scheduled grooming appointment time to care for your pet and Client will leave a form of payment, cash or check. Your pet must be crated or left in an accessible area such as a laundry room or bathroom. Tanner And Pooch Mobile Dog Grooming will not be held responsible for damages or theft to Clients home or property while on the service call for grooming your pet(s).
MATTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as hematomas, clipper/brush irritation etc. It is at Tanner And Pooch Mobile Dog Grooming's discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn & should either have pet safe sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Tanner And Pooch Mobile Dog Grooming responsible in the event of adverse effects of mat removal.
CURRENT VACCINATIONS/VETERINARY INFORMATION
Your pets safety is first at Tanner And Pooch Mobile Dog Grooming . Proof of Vaccinations must be provided along with current Veterinarian information.
SAFETY/DOG BEHAVIOR
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Tanner And Pooch Mobile Dog Grooming will not accept any aggressive dog. If false accusations about the pets behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Tanner And Pooch Mobile Dog Grooming has the right to refuse service in the event of a pet that cannot be handled safely.
SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Tanner And Pooch Mobile Dog Grooming will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
FLEA/TICK INFESTATION/SALON SANITATION
Client is responsible for keeping their pet(s) flea and tick free. If a fleas and/or ticks are found on your pet, Tanner And Pooch Mobile Dog Grooming will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. If there is an infestation of fleas or ticks on a pet, an additional $75 de-bug cleaning fee will be added in addition to the groom fee for this service. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that Tanner And Pooch Mobile Dog Grooming will not be held responsible for. Additionally, Client is also aware that any such treatments are not guaranteed to be effective.
PRE-EXISTING CONDITIONS
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Tanner And Pooch Mobile Dog Grooming as agent and understands that if Tanner And Pooch Mobile Dog Grooming is unable to contact Client first, then Tanner And Pooch Mobile Dog Grooming, in its sole discretion, may engage the services of a veterinarian at Clients expense.
PICTURES
Client consents that Tanner And Pooch Mobile Dog Grooming may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at Tanner And Pooch Mobile Dog Grooming's discretion. Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered.